Frequently Asked Questions
Everything you need to know about our premium textiles and services.
What is the standard shipping timeframe for fabric orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days via USPS or UPS, while international delivery times vary by location.
Can I request a fabric sample before committing to a large order?
Yes, we offer 4x4 inch swatches for most of our stocked fabrics. You can order these directly on the product page to ensure the color and texture meet your project needs.
What is your return policy for cut-to-length fabrics?
Because fabrics are cut specifically to your requested dimensions, we generally do not accept returns unless the item is defective or damaged upon arrival. Please contact our support team within 14 days if there is an issue.
Do you offer wholesale pricing for interior designers?
Absolutely. We provide tiered discounts for industry professionals and bulk orders. Please submit your business license through our 'Pro Account' portal to apply for wholesale status.
How should I care for my Jordan Fabrics textiles?
Care instructions vary by material. Most of our cottons are machine washable on a cold cycle, while our upholstery-grade velvets and silks are strictly dry-clean only. Specific care labels are included with every shipment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.